1
Be outgoing and confident. 外向和自信
A shy and introverted person usually doesn't succeed in becoming the best salesperson.
一个害羞和内向的人通常不能成为最优秀的销售人员。
A person succeeds when he believes in himself, in his product, is an extrovert around customers and clients and is always enthusiastic.
只有当一个人相信自己、相信自己的产品、在顾客面前显得外向活泼并且总是热情洋溢,他才能更容易成功。
People naturally respond to confidence, and it has a great impact on a customer's decision.
If you falter, change your attitude, or become easily frustrated, p
eople will see through this, and you will not make sales.
人们会不自觉的去响应一个自信的人,销售人员的自信对于顾客的决定起到了非常重要的影响。如果你犹豫不决、出尔反尔或者很容易感到沮丧,人们都会看穿你,从而不会买账。
2
Be smart and versatle. 明智兼多才多艺
Look around you for smart people in every direction. Learn from them.
You need to be smart in order to be the best salesperson.
从你的身边发现一些明智的人并向他们学习。如果你想成为最优秀的销售人员,你也必须非常明智。
If you want to be a smart salesperson, you should be skilled in communicating effectively, listening, having a good attitude and transparency.
如果你想成为明智的销售人员,你必须具备有效的沟通能力、倾听的能力、良好的态度,并且对客户真诚以待。
One very vital skill you should have is the ability to attract your customers by using your other skills.
还有一个非常重要的能力就是用你其他的才艺去吸引客户。
3
Understand the customer. 了解顾客
Let's pretend that a salesman rings your doorbell and tries to sell you an expensive product right away - and, worse, you already have one !
让我们假想一下,一个销售员按响了你家的门铃,并且尝试迅速地向你推销一款非常昂贵的产品。更糟糕的是你已经有了这款产品。
The salesman did not ask important questions, attempt to understand the customer, or even give you a reason to buy the product.
这位销售人员并没有事先询问客户一些非常重要的问题、也没有试着去了解他的客户甚至没有给客户一个买他产品的理由。
4
Be their friend, not a salesperson. 成为顾客的朋友,而不仅是销售员
Just like people respond to confidence,
people are put at ease when you treat them politely and with an open, friendly attitude.
正如人们更倾向于对自信的人做出反馈一样,当人们被其他人以礼貌和敞开心扉像朋友一般的态度对待时,他们会感觉到更自在。
Convey to them that you are trying to help them, not make money off of them. This helpful attitude goes a long way.
向客户传达这样的意思: 你正尝试帮助他们,而非从他们身上把钱搜刮走。这样的态度,会对你的销售很有帮助。