受训者必须心态开放；这个过程要求他们不傲慢，去发现哪些方面自己擅长、哪些方面不擅长，并决定该怎么办。培训者也应该有开放心态。最好有至少两位具有可信度的培训者与受训者合作，以便交叉验证得出对受训者的印象。这种培训是师傅与学徒式的关系。这需要培训者与受训者分享经历，很像滑雪教练陪同他的学生滑雪。这一过程会促进成长和发展，并让员工所处的位置、为何处于这个位置以及应如何提高更加透明。这不仅会加快他们的个人成长，也会加快机构的成长。
Trainees must be open-minded; the process requires them to suspend their egos while they discover what they are doing well and what they are doing poorly and decide what to do about it. The trainer must be open-minded as well, and it’s best if at least two believable trainers work with each trainee in order to triangulate their views about what the trainee is like. This training is an apprentice relationship; it occurs as the trainer and trainee share experiences, much like when a ski instructor skis alongside his student. The process promotes growth, development, and transparency around where people stand, why they stand where they stand, and what they can do about improving it. It hastens not just their own personal evolution but the evolution of the organization.
