【外贸英语】客户要求退货怎么办

A: The pain work on the body of the cars has become discolored.

汽车上的外漆都褪色了。

B: We have looked into the matter and found it was due to a chemical imbalance in the paint used in spraying the vehicles.

这事我们已经调查了，发现喷这批车使用的油漆成分比例不当。

A: I'll return the goods to you, postage and packing forward.

我把货退给你们，邮费包装费到付。

B: Actually we are taking these models out of production and calling in all those that we have supplied.

事实上，我们已不生产这一型号的车了，以前供应的车也要收回来。

A: That's fine. When do you think we can get the replacements?

那很好。你认为什么时候换货能到?

B: We have contacted our own suppliers and they said the replacements are on their way to us by express train. You should receive them within a week.

我们和供货商联系过了，他们说换货用直达火车运输，已经发过来了，一周内就能收到。

A: This is our initial order with which you and we are far from satisfied.

这是我们首次向你们订货，结果很不令人满意。

B: I apologize for the inconvenience and please permit me to point out that this kind of fault rarely occurs in our factory. This is the first time, and I promise, it'll also be the last time.Please trust me.

给您带来了不便，我深感歉意。请允许我指出一点，我们的车很少出这类问题。这是第一次，我保证也是最后一次。请相信我们。