Empowering the insurance workforce using digital technology

Insurance companies are increasingly using Robotics Process Automation (RPA) and digital technologies to streamline their operations and modify their workforce. With recent advancements in technology and a supportive regulatory environment, insurers in Hong Kong are now exploring new business opportunities in which humans and robots can work together to provide better customer experience.

'Tailwinds or Headwinds? – Using digital technology to empower your traditional insurance workforce' explores how Robotics Process Automation (RPA) will impact Hong Kong insurers' existing workforce, and support them in making broader changes to their talent management and operation strategies in order to realize substantial benefits, ranging from efficiency and quality enhancement to risk mitigation, innovation, and ultimately, growth.