Customer Experience Manager
Responsibilities:
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Be fully responsible for store’s daily operation and management works
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Clients Management: get to know clients' needs and share the valuable information from clients with product manager; be responsible for dealing with various kinds of complaints, goods return or refunding
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Products Management: reasonable arrangement of goods in the shop, and timely reserve of absent goods. In charge of display sequence and district administration, management in merchandise reprocess, commodity security, merchandise display at warehouse, and merchandise transfer etc
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Image control: keep shop tidy and ordered, electronic equipment in good condition and office supplie are fully prepared
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Inventory control: be responsible for stock control, and keep accurate inventory records
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Assist financial department in finishing cash gathering, be proficient in using collection tools, such as POS/ Alipay / Wechat pay / Apple pay. etc and keep entry slips
Requirements:
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Great interesting of photography and willing to devoted yourself
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Junior college degree above, or major in related fields; at least 2-year experience in equivalent position of electronic products
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Good English skill in both writing and spoken
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Good communication, coordination and team management ability
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Good at dealing with various client relationships and response to the emergencies
