公司描述：
公司总部位于美国，并在全球范围内拥有设计、研发、制造和销售机构。公司在天津设有一座封装测试工厂，是公司在全球拥有的两个大型芯片测试和封装工厂之一，致力于为汽车电子、消费电子、工业电子、网络和无线市场提供广泛的半导体产品。
产业链环节：封装测试
职能方向：质量
职位名称：Customer Quality Manager
薪资范围（W/Y）：40W-50W
职位所在地：天津
职位描述：
Process owner for customerquality resolution process, from customer complaint to satisfactory completionof issue resolution, including the achievement of continuous improvement goals(i.e. customer loyalty, defect reduction (satisfy target market), NPI (NewProduct) supporting, cycle time improvement, actions fan out, lessons learned,etc.). Manage CQE Department.
工作职责：
1. Manage customer return process including problem solving process.
2. Provide follow-up on all customer failure analyses, communication andissue resolution at all levels.
3. Act as customer advocate for product quality. This includes customer andinternal management communications and presentations, for customer and internalquality reviews.
4. Customer interaction and negotiation on quality cases solving.
5. Customer loyalty development.
6. Interface with internal and external factories on reliability and qualityissues.
7. Support continuous improvement, defect reduction activities, and costreduction activities.
8. Lead product teams, factories, and associated support through qualityissue resolution process.
9. Support customers with technical reliability and quality consult.
10. Work with customers to address product reliability and quality issues.
11. Coordinate and/or Participate in the Change Action Board (CAB).
12. Participate in Material Review Boards (MRB)
任职资格及要求：
1. Bachelor Degree or above in Electrical Engineering, Science.
2. Application Engineering or Design Experience on microprocessor
3. Demonstrated data analysis and problem solving skills.
4. Ability to resolve complex customer issues and lead cross-functionalteams.
5. Strong written and verbal communication and presentation skills andability to influence others.
6. Process control and other six sigma tools knowledge.
7. Flexibility to adjust to change and multiple ongoing issues in afast-paced, customer-focused environment.
8. Ability to work independent of management with leadership skills.
9. Overseas education and/or working experience are preferred.
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