每日原则：如果一个人工作干得不怎么样，要考虑这是由于学习不够，还是能力不足。

Think of people’s performance as being made up of two things: learning and ability. A weakness that is due to a lack of experience or training can be fixed, while a weakness that is due to a lack of ability can’t be. Failing to distinguish between these causes is a common mistake among managers, because managers are often reluctant to appear unkind or judgmental. Also, they know that people assessed this way tend to push back. This is another one of those situations in which you must force yourself to be practical and realistic.

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