各位外贸小伙伴们,是不是准备开启春节假期了?想必很多人已经开始筹划这个年假了,做攻略、订酒店、旅游、度假……想想就开心!
但别忘了,外贸人不是一般人!外贸人的金主爸爸们大多数都是不过春节的,为了避免他们在你跟家人团聚、跟朋友喝酒侃大山的时候跟你say hello,年前的准备工作一定要做好。
外贸人把年前这些工作做好,过年才尽兴,年后回来才能不丢单、无后顾之忧的尽情接单!
一、为什么需要提前告知客户放假通知?
尽管距离春节还有接近2周时间,但工厂出货日期,货代放假日期及客户的采购计划,我们都需要提前告知,让客户清楚,提前做好准备。客户仅仅只知道春节,但不知道我们具体的放假时间,而且有一些新客户,对中国节假日并不清楚,所以,我们有必要提前与客户沟通,告知相关情况,给客户留下一个好印象。
二、具体需要怎么做呢?
1.给客户发邮件通知
一般来说,我们发电子邮件给我们合作过的客户,我们只需要通知公司假期的时间就可以,而不需要太多礼貌的话。
特别要注意的是对于正在跟进的客户:
A、要在放假前告知客户合作进度,让客户有个心理准备;
B、告知客户紧急联系方式,如遇节假日紧急情况,可随时联系;
C、事先准备好一些跟进的资料,假期间或许可以派上用场。
Dear XXX,
Please note we will begin our holiday for Chinese New Year from 日期 to 日期. We suggest you place orders in advance, and we could arrange pre-production process accordingly.
Kindly contact our sales rep for any issues in this period. Sorry for the inconvenience of you!
Best regards,
XXX
Dear xxx
Hope you are fine.
I would like to let you know that we will take our holiday on 日期 and will come back to work on 日期 for our Spring Festival (Chinese New Year).
However, I will check my E-mail time by time. If you have anything in urgent, please feel free to call me at 0086 电话号码 or send E-mail to me at 邮箱地址 and we will go back to you asap...
Thank you!
Wish a happy and prosperous new year .
Best regards,
xxx
Dear xxx
We are pleased to inform you that our Chinese New Year holiday start from 日期 to 日期. All the orders placed after 日期 will be processed after we come back from holiday.
Hence our office and warehouse are closed during the above period. Please feel free to contact us at 0086 电话号码 or send E-mail to me at 邮箱地址.
Happy New Year to you and your family!
xxx
2.设置自动回复
有些新客户可能对中国假期不了解,会给你发送询盘或其他邮件,所以外贸专员邮箱必须设置回复。
Hi,
Hope you are doing fine!
Please noted we will begin our holiday for Chinese New Year from from 日期 to 日期.
Kinldy contact me for any issues in this period. Sorry for the inconvenience of you!
For urgently, please call me at: 0086-152 **** **** or by WhatsApp:**** ****
Nice time.
3.做好年前收尾工作
工作尽快结束,不能完成的要做好记录。这么长的假期,如果没有记录,你就不会记得你当时做了什么,从而失去了你所有的努力!