CC Heroes Award FY17/18 May

Jose offered great support on manufacturing  and warehouse side as well as communication with other teams for follow-ups on requirements and issues until things are going at 100% without downtimes.  His work has been critical in supporting manufacturing line (ITAC) and ensuring each production line good connectivity with the SAP backend system.  

Jose’s work, attitude and communication are what make him an asset to the team.  He is a person dedicated to the work.  He double-checks on the details of products rolling off the production lines.   He understands the business impacts and anticipates issues before they get worsen.  He hosts meetings to explain E2E processes  from manufacturing to quality control.  He always listens to customers, and shares business concerns or ideas through the Voice of Customers program so different IT teams can benefit from his perspective on things.

FY1718 AP Kick Off was held in Japan on Apr. 13. YY, LEC and APLT members came and stayed in Japan in that week. There other events these VIPs participated in, such as Japan Kick Off, Leading@Lenovo, award dinner and round table, were also held in the week.

Matsuda and Sakamoto performed IT support for the VIPs from Apr. 12 to Apr. 15. They prepared an emergency support system for VIP in cooperation with China CC and GNOC members. And also they prepared plug adapters, backup PC, AC cables for PC and USB cables for mobile phone.  They were standing by near the VIPs and coped with the IT issue or request. They completed it successfully with no problems.

At beginning of May, due to performance issue of LOIS, about 10 thousands data were not transferred to ECC. As a consequence ,  orders weren’t placed instantly. While Thainter received email about this issue, she was aware of this serious problem. She positively communicated with business team and efficiently solved this problem, so these orders were placed on time.  Thanks to Thainter’s business  sense and efficiency,  Fiona zhao of Operation Management sent a letter of Thanks to her and gave her high praise.

When Yuting Qiao joined in CC-CRM team on last November, she active learn professional skills, rapid adapt for working environment, effectively resolve hundreds of incident tickets and be praised by business team. 

In her career, Yuting keep searching the new monitoring point in the CRM and updating monitoring Q&A document. Yuting help NA X86 business team resolved the issue about product status stuck in the COV in process, to ensure that millions of dollars order could be completed on time. Moreover, when the PPS Gamma project running successfully on-line， Yuting assist project team colleagues solve the demand of DCG EMEA users’ business data report export and reorganizing and optimization business process of resale in EMEA. Therefore, Yuting was lauded by both DCG EMEA team and PPS Gamma project team. 

The ISO Certification involved understanding the new process change from ISO 9001:2008 & 14001:2008 to ISO 9001:2015 & 14001:2015. Attend a Certificate training course, evaluate the current documentation and compare with other GEOs documentation. Modify the document for MFG plant process (7.1.3– Infrastructure , 7.1.4– Environment for the operation of processes, 7.1.5.2 – Measurement traceability). Organize a review to verify the changes and go through the Audit process to attain the certification. He successfully got the certification without any major observations.

From April , Bruce start to lead the IT operation report preparation. Facing the difficulties of organization changes , staff turnover , Bruce worked together with multiple brother teams( CWATS,ITS, PC&SD BT/IT, DCG BT/IT, MBG BT/IT , GSC BT/IT, etc.) to finished the Q4 operation data collection , analysis , issues identification , solution discussion and final report preparation on time , meanwhile , identified some risk issues  to attract management team’s attention. Besides, Bruce led COE internal discussion to collect the ideas of new fiscal year and actively joined the CC’s strategic planning standing for COE.

There is never lacks excellence and challenge in the daily routine of maintenance engineers, especially the April of Finance&Tax engineer Luo Wencheng, it is constantly wonderful.

At the beginning of the month, a praise letter came from the Accenture users, "IT not only solved my IDOC issue on time but also tried to find out the root cause.". Luo WenCheng won the user's recognition with professional work. When there is a issue of ECMS system and thousands of orders cannot be properly released. He organized all of engineers together who have the responsibility to this issue, checked the system carefully and the same with every certificate of the ecms and sabrix one by one. Finally they positioned the issues and solved it. Not still over, he thought again about the issues on the business perspective, to put forward the optimization of system, which bothered users a lot.

At the end of month ,there is a emergency posting issue of company  MX05, if it have been promptly resolved, the wages of the whole Mexico DCG staff will not be paid, also will bring legal risk to the company. He found the problem and solved the system bug with colleagues of other teams at that night to avoid serious consequences.

As a new comer who joined Lenovo after college for 3 months, Eason Chen is always eager to learn business and professional knowledge, he has been making great progress. He started solving Monitoring and User incidents a little over a month after joining the team and he has processed over 100 incidents in the past 3 months. His initiative and dedication at work has won him with high recognition from Amy of EMEA FF Team; in the meantime, Eason has been actively assisting his manager with the implementation and promotion of the automation  operation tool MyIT, including collecting feedback from users, hosting worldwide and China meetings, sending daily report about MyIT etc. He has also made great contribution in the processes of development, testing, promotion and following up of MyIT.