Promega Corporation is a leader in providing innovative solutions and technical support to the life sciences industry. The company’s 2,000 products enable scientists worldwide to advance their knowledge in genomics, proteomics, cellular analysis, molecular diagnostics and human identification. Founded in 1978, the company is headquartered in Madison, WI, USA with branches in 15 countries and over 50 global distributors. For more information about Promega, visit www.promega.com
美国普洛麦格公司在为生命科学领域提供创新性解决方案和技术支持方面处于全球领先地位。公司的2,000多种产品使全球科学工作者们能加快对基因组学、蛋白组学、细胞分析、分子诊断和遗传鉴定领域研究的认知。公司成立于1978年，总部设在美国威斯康星州麦迪逊市，并在15个国家建有分支机构，50多个国家拥有代理商。如想了解公司详情，请访问www.promega.com
Technical Services Scientist（北京）
JOB OBJECTIVE: Learn and provide technical support to regional distributors and customers on Promega's products, related applications and document information into database.
ESSENTIAL DUTIES:
1. Learn and provide technical support on Promega products and related applications associated with this group via telephone, computer (e-mail and internet) to customers and distributors.
2. Track, record and document relevant information from technical inquiries on Promega's contact management systems as defined by corporate and department guidelines.
3. Perform follow-up on customer calls as required.
4. Collaborate, communicate and liaise with Technical Services Department at PromegaUSAto resolve technical issues as needed.
5. Learn to act as a liaison between the customer and various departments at Promega including Technical Services Department at Promega USA to refine existing products and pursue suggestions for new products and procedures.
6. Receive training and provide technical support on new products and related applications as new products are launched.
7. Learn to manage time to accomplish assigned project work not completed during phone time (project work includes essential duties #2-#6 above as well as items under occasional duties including, but not limited to customer follow-up calls, translating/proofing technical literature, develop understanding of Promega products, resources and processes, etc.).
8. Develop customer service and information management skills.
9. Will understand and comply with all elements of the Promega Quality System outlined for the position.
OCCASIONAL DUTIES:
1. Translate, proof and edit technical and marketing support literature including, but not limited to, Technical Bulletins/Manuals, Certificates of Analysis and Promega Notes articles.
2. Learn to assist with the development and presentation of and observe technical training, lectures and seminar programs to Promega Beijing staff, distributors, customers and other Technical Service Scientists.
3. Visit customers to help troubleshooting as needed.
MANDATORY QUALIFICATIONS:
1. M.S./PhD degree in molecular biology, cell biology, protein biochemistry or related area.
2. Minimum 3 years lab experience and proven knowledge and understanding of core applications of molecular biology, cell biology and/or protein biochemis
生物通人才市场
生物通人才市场是协助生命科学领域的企业与人才招聘就职的专业网站（主要为研发岗和销售岗），目前网站在发布企业达160余家，在发布职位千余个，涵盖了国内外大中小各类优秀企业。
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