多数培训来自实践和对工作表现取得共识。反馈应当对应实际情况反映出有哪些是卓有成效，又有哪些不是，而不是尝试平衡表扬与批评。要记住你的责任是达成目标，你要让你的机器按照设计去运行。要达到这一点，你负责的员工必须达到期望值，也只有你才能帮他们了解到他们是否符合预期。随着他们的优缺点变得更清楚，你就能更适当地赋予职责，使机器运行得更好，也使个人实现成长。
Most training comes from doing and getting in sync about performance. Feedback should reflect what is succeeding and what is not in proportion to the actual situation, rather than in an attempt to balance compliments and criticisms. Remember that you are responsible for achieving your goals, and you want your machine to function as intended. For it to do so, the employees you supervise must meet expectations, and only you can help them understand whether they are stacking up. As their strengths and weaknesses become clearer, responsibilities can be more appropriately tailored to make the machine work better and to facilitate personal evolution.
