大神没骗我，外贸打电话全靠它，能出很多单！

外贸打电话必备的8个环节， 这些话术可以帮助外贸人员在电话沟通中建立良好的第一印象，为后续的商务洽谈奠定基础。

1、电话寒暄

• Good morning/afternoon/evening, this is Anne from ABC, greetings to you.
• 你好，我是 Anne ，来自ABC公司，祝您早上/下午/晚上好。
• May I ask who I'm speaking with?
• 请问您是哪位？
• Hello there, it's really great to talk to you.
• 你好，很高兴与您交谈。
• Would it be possible to connect me with [Name of the person], please?
• 请问可以帮我转接给[对方的名字]吗？
• This is [Your Name], and I'm reaching out to discuss [purpose of the call].
• 我是[你的名字]，想和您讨论[通话目的]。
• Hope you're having an awesome day and everything's going well on your end.
• 希望您今天过得愉快，一切顺利。
• Might I have a moment of your time to chat about [topic]?
• 能否占用您一点时间，谈谈[话题]？
• I hope I'm not catching you at a bad moment.
• 希望没有打扰到您，希望这不是一个不方便的时候。
• Is it convenient for a quick chat right now?
• 现在方便简短聊一下吗？
• Hi there, Anne here, wishing you all the best.
• 嗨，我是 Anne ，祝您一切顺利。

2、确认核实细节

• Could you kindly validate the specifics we talked about earlier?
• 你能再次验证一下我们先前讨论的具体内容吗？
• I'd appreciate it if we could cross-check some facts to guarantee precision.
• 如果我们能核对一些事实以保证精确性，我会很感激。
• Just to be certain, are we still following the roadmap we laid out?
• 再次确定一下，我们是否仍在遵循我们规划的路线图？
• Could you please affirm the date and schedule for our upcoming meeting?
• 你能否确认一下即将召开会议的确切日期和时间？
• Prior to proceeding, I need to ascertain that I possess the right information.
• 在继续之前，我需要确认我掌握的信息是正确的。
• Let's revisit the specifics once more to prevent any miscommunications.

  我们再检查一遍细节，以免产生任何误解。
• Would you mind checking the validity of the numbers stated in the report?
• 
  

  你介意核实一下报告中提及的数据是否准确吗？
• I'd like to reconfirm the delivery location for the imminent consignment.
• 我想再次确认一下即将发送货物的送达地点。
• In the interest of clarity, could you recap the main points we concurred on?
• 为了清晰起见，你能总结一下我们达成一致的主要观点吗？
• Before finalizing the deal, let's ascertain the terms of the contract.
• 在敲定协议前，让我们核实一下合同条款。

3、电话跟进

• Could you give me the latest progress report on the order we made on [date]? 、
• 你能否提供我们在[日期]下达订单的最新进展报告？
• I'd like to touch base and inquire if there are any changes regarding the shipping timeline.
• 我想联系确认一下，关于送货时间表是否有任何变动。
• We're keen to have a confirmed estimated arrival date for our placed order.
• 我们很想知道我们所下订单的预估到货日期是否已确认。
• May I request the present status update of our order within your system?
• 我能请求查看一下我们订单在你们系统中的当前状态更新吗？
• The reason for my call is to confirm that all essential documentation pertaining to our order has been attended to.
• 我来电的目的是确认与我们订单相关的所有必需文件都已妥善处理。
• Do you require any further details from us to expedite the completion of our order?
• 为了加快完成我们的订单，你们是否需要我们提供更多资料？
• Could you ascertain that the payment for this order has been successfully received and processed?
• 你能否证实此订单的款项已成功接收并处理？
• I'd be grateful for any news regarding potential setbacks or challenges with our order.
• 若有关于我们订单可能的延期或问题的任何消息，我将非常感激得知。

4、跟进样品反馈

• My purpose for calling is to follow up on the reception and your thoughts about the samples we dispatched.
• 我此次来电是为了跟进您对我们寄送样品的接收情况及您的看法。
• Could you kindly offer any insights or recommendations you might have concerning the samples?
• 您是否可以就样品提供一些见解或建议？
• Your impressions on the quality and performance of the samples are of great interest to us.
• 我们非常感兴趣了解您对样品质量和性能的印象。
• Is it possible to know if there are particular points in the samples that necessitate further explanation?
• 能否告知样品中有无需要额外解释的特定细节？
• I'm reaching out to confirm whether the samples have fulfilled your expectations or not.
• 我特此联络，以确认样品是否达到了您的预期。
• Were there any aspects of the samples that stood out positively, or areas you believe could be enhanced?
• 样品中是否有任何让您特别满意之处，或者您认为有待提升的地方？
• Your feedback holds great importance to us, and we stand ready to tackle any concerns or difficulties you've faced.
• 我们高度重视您的反馈，并准备解决您可能遇到的任何问题或困难。
• Based on your evaluation of the samples, could you elaborate on the adjustments or modifications you envision for the final version?
• 根据您对样品的评估，您能否详细说明希望在最终产品中看到的改动或调整？

5、催付款

• Wishing you well, we humbly ask for your immediate focus on settling the overdue amount for Invoice #12345.
• 愿您一切顺遂，我们恳请即刻关注并解决发票#12345的未结款项。
• Greetings, [Client's Name], hoping all is well with you. We'd like to gently bring to your attention the pending payment for your recent transaction.
• 问候您，[客户姓名]，愿您一切安康。我们想温柔地提醒您关于最近交易尚待支付的款项。
• Valuing your patronage deeply, we respectfully solicit the resolution of the remaining balance on your account.
• 我们深感贵重您的惠顾，故此礼貌地请求您解决账户上的剩余欠款。
• Hello there, [Client's Name], hoping you're in good spirits. Our system indicates an unsettled amount on your ledger, and we'd be grateful for your swift attention to this matter.
• 您好，[客户姓名]，愿您心情愉悦。我们的记录显示您的账目有待结算，对此事的及时处理我们将不胜感激。
• Recognizing that situations change, we kindly solicit an update regarding the progress of your remittance.
• 我们明白情况或许有所变动，因此恳请提供您汇款进度的最新信息。
• Might you be able to specify when we can anticipate the settlement for the unpaid invoice?
• 您能否告知我们预计何时能收到该未付发票的款项？

6、回复客户催货

• Greetings Leo, we fully comprehend the immediacy of your order, and our dedicated team is working tirelessly to expedite the shipment of your goods.
• 您好，Leo，我们深知您订单的紧迫性，我们的团队正全力以赴，以确保您的商品迅速发出。
• Many thanks for following up, Leo. Your request is at the forefront of our priorities, and you can anticipate a prompt update regarding the shipping timeline.
• 非常感谢您的跟进，Leo。您的需求是我们当前最优先考虑的，关于发货时间线的最新信息将很快通知您。
• Your patience is valued, Leo. We are in close collaboration with our logistics department to establish a precise delivery schedule for your order without delay.
• Leo，您的耐心十分宝贵。我们正与物流部门紧密合作，以便及时为您确定订单的确切配送时间表。
• Leo, please accept my sincere apologies for the delay in your order. We're addressing this urgently and will shortly communicate the adjusted delivery date to you.
• Leo，对于订单延迟给您带来的不便，我深感歉意。我们正在紧急处理，并会尽快向您通知调整后的交付日期。
• Leo, thank you for reaching out. I've reviewed your order and am pleased to inform you that it's nearing completion. Expect it to be dispatched within the upcoming [timeframe].
• Leo，感谢您的询问。我查看了您的订单，很高兴告诉您目前正处于最终处理阶段，预计将在接下来的[时间范围]内安排寄送。

7、与客户约会议时间

• Hello, I'm getting in touch to organize a meeting regarding [topic]. Would you be open to a short meeting sometime next week?
• 我正尝试与您约定一个会议，旨在讨论[主题]。请问您下周是否有空，我们可以安排一次简短的会面吗？
• I'd like to suggest a meeting to thoroughly discuss the specifics of [topic]. Could we find a mutually agreeable time later this week for this conversation?