【外贸】客户虐我千百遍 我待客户如初恋

遇到客户临时要求改变货运方式时，相信你一定很无奈，可是作为一名合格的业务员，你不得不帮助客户解决问题，因为如果客户的问题得不到解决，你的能力也会受到客户的质疑。更重要的是，如果客户不能满足他的顾客的需求，那你的订单也会受到间接影响。你和客户是一荣俱荣，一损俱损。所以说”客户虐我千百遍，我待客户如初恋”是有原因的。

希望今天学习的对话对大家有所帮助。

Hi Tom. Instead of seaway, we're going to arrange the railroad transportation for the medicines.

你好Tom，我们不走水路，转为铁路运输这批药物。

Frank, won't it still take weeks from here to the last destination？Our end users want the medicines to arrive in a few days.

Frank, 那还不是要花上几周的时间才能到达最终的目的地吗？我们的终端顾客希望这批药在几天时间内就到达。

So what you mean is to ship the medicines by air freight?

那么你的意思是说要空运？

Yes, that's what I want.

是的，我是这么想的。

But it's difficult to book a shipping space with the Civil Aviation Administration of China within such a short time.

但是我们很难在这么短的时间内向中国民用航空总局订到舱。

I know you have difficulties and I hate to give you any extra trouble. But our goods are really something that must meet a crying need. So I insist on their being transported through airway.

我知道这对于你们来说有点儿困难，我也不希望给你们添加额外的麻烦。但是这批货物真的是要得很急。所以我坚持要走空运。

If you insist so, I'll try my best to satisfy your need. Let me contact the CAAC and see to it that they will give special attention to our case.

如果你这么坚持的话，我会尽我最大的可能满足你的需要。我来联系一下中国民航总局吧，尽量让他们给予特殊照顾。

That's fine.

那就好。

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