One of TOP 10 logistics provider worldwide and more than 10.000 employees.
For the global expansion.
Location：Shanghai
Your Responsibilities:
Lead a team of operators and customer service staff in handling customer order, shipment, information and services along the process of incoming, storing, inventory management, value-added, pick & pack, distribution and performance tracking, etc., from the point of project development, implementation, operations kick-off to service review to ensure smooth and efficient operations in all the logistics processes and distribution network for assigned customer;
Lead a team of subordinates to manage daily logistics operations and distribution system in the aspect of people, process, system, service quality, resources optimization, cost management and related planning;
Manage and ensure that all incoming and outgoing orders, data / information, shipment and paperwork are accurately received, put-away, updated, manipulated, transferred to the proper designated location in timely and good condition upon receipt at Logistics Center;
Ensure all goods in the warehouse are properly collected, received, handled, accurately sorted, identified, value-added, transferred and dispatched; goods / order information capture are fully performed accurately and timely as per agreed SOP and KPI;
Develop a good sub-contract management system and establish harmonize relationships with the sub-contractors;
Keep track and ensure that the irregularities or non-conformance shipment return to/ from customer, express company, forwarder, supplier or other subcontractors are handled properly and timely;
Lead and develop teamwork culture, motivate team spirit and maintain high morale of staff to increase productivity, to maintain good communications with all levels, peer groups and with external customer;
Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve or exceed the service standard or target;
Enforce security and work safety measures and controls in the Logistics Center and distribution network;
Monitor the departmental budgetary control and allocation of resources and ensure optimal resources are utilized in terms of facilities, system application, people and related information data;
Contribute to add value to all service in conjunction with directions, established performance standards, measurements in cost saving and cost effectiveness;
Work with management, Account Team to review the performance, business opportunity, complaint/ claims, feedback raised from internal and external customers and identify solutions for continuous improvement and error prevention;
Analyze the reports on operational performance and field discrepancies; propose plans or ideas for operation and process improvement to superior;
Provide on-the-job training to individual staff to improve work performance and productivity Deploy and complete special assignments at the instructions of the General Manager;
Ensure customer satisfaction by achieving the target of inventory accuracy;
Ensure quality safety regulations and health strategies of the warehouse with zero accident rates;
Working Relationships: Internal-All departments within company &External-Customers / Suppliers / Trucking Service Providers.
Your Profile:
University degree or equivalent, preferably in Logistics Management;
Minimum 8 years’ experience in 3PL operations in which 2 years in managerial capacity;
Computer literate including WMS and ERP;
Good command of written and spoken of English and Mandarin;
Extensive knowledge and understanding of logistics operations and account management;
Core Competences: Leadership Team Steering Judgment / Problem Solving Managing Change Relationship Building.
Your Perspectives:
You will be a member of management board with autonomous to make decision on most of affairs
A competitive base salary, an attractive Incentive program;
Working in one of the most famous companies with very good career opportunities;
Autonomous to make decision on most of affair.
