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1、Responsible contact for all customer quality issues for related product group after SOP.
2、Make sure fast response to customer claims in respect of 8D handling to reach high customer satisfaction level.
3、Organize an d moderate problem resolving process regarding customer claims an d support improvement of internal quality issues
4、Adhere to internal escalation process
5、Collect, review an d monitor customer/process quality data an d KPI, incl. SAP routines
6、Apply safe launch methods during project launch phase to secure quality performance of each project
7、Maintain clear, prompt communication with internal interface, e.g. lab, supplier quality team to make sure efficient problem solving
8、Tasks that are for the benefit of the Brose which assigned by supervisor.
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